As an honest, trustworthy and reliable small business, we endeavour to ensure that the information on this website is up to date and correct. If information does change we endeavour to update it on this site as soon as possible. If you as a customer, or future customer suffer loss as a result of information that you believe is incorrect, this site, Clements and the Fox, and Karyn Clements (and her employees), will not be held liable for any unanticipated or unforeseen losses. We do not intend to mislead you in any way and we strive to always do our best to be transparent, honest and forthcoming at all times.
It is our desire to provide excellent customer service at all times. Due to the nature of this business, Karyn Clements may be out of office at irregular times, due to photoshoots, weddings, events, client meetings and general errands taking her away from her mobile and emails. She aims to be present with the people she is with, in order to give them her undivided attention and the best customer service experience.
If you do not receive a response to your emails within 48 – 72 hours, especially during peak season (between September – March in Australia), please send a follow up email as we may not have received it. If you feel you haven’t received our utmost attention, love, support and care, or we have not exceeded your expectations, please let us know by writing an email to firstname.lastname@example.org